Terms of Service

Last updated: November 2024

Acceptance of Terms

By accessing and using the website and services of Crystal Clear Window Cleaning And Power Wash ("Company," "we," "our," or "us"), you accept and agree to be bound by the terms and provision of this agreement.

If you do not agree to abide by the above, please do not use this service. These Terms of Service ("Terms") govern your use of our website located at clearwinpw.com (the "Service") operated by Crystal Clear Window Cleaning.

Agreement to Terms

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

Services Description

Our Services

Crystal Clear Window Cleaning provides professional window cleaning, power washing, and gutter cleaning services to residential and commercial customers throughout Southern Vermont, including but not limited to Vernon, Brattleboro, Putney, Dummerston, Westminster, Guilford, and Halifax areas.

Service Area

We primarily serve the Southern Vermont region with our home base in Vernon, VT. Extended service areas may be available for special commercial projects by appointment.

Booking and Scheduling

  • Services must be scheduled in advance through phone, email, or website contact
  • Estimated times are provided but not guaranteed due to weather and other factors
  • We reserve the right to reschedule appointments due to weather conditions
  • Emergency services may be available depending on technician availability

Customer Responsibilities

Property Access

  • Customers must provide safe and reasonable access to all windows and areas requiring service
  • Customers are responsible for removing or protecting items that may interfere with cleaning
  • We cannot be held liable for damage to items not properly protected or removed
  • Access to electrical outlets may be required for some equipment

Weather Conditions

Window cleaning services may be postponed due to adverse weather conditions including rain, snow, ice, high winds, or temperatures below freezing. We will work with customers to reschedule services as soon as weather permits.

Property Conditions

  • Customers must notify us of any damaged windows, frames, or screens before service
  • We reserve the right to refuse service on property that we determine is unsafe
  • Customers are responsible for ensuring pet safety during service visits
  • Parking must be available for our vehicles near the work area

Payment Terms

Payment Methods

We accept payment via cash, check, and major credit cards. Payment is due upon completion of services unless prior arrangements have been made.

Quotes and Estimates

  • All quotes are estimates and may be adjusted based on actual conditions encountered
  • Additional charges may apply for extra services not included in the original quote
  • Quotes are valid for 30 days unless otherwise specified
  • We reserve the right to require payment in advance for larger commercial jobs

Cancellations and Rescheduling

  • Customers must provide at least 24 hours notice for cancellations or rescheduling
  • Late cancellations may be subject to a cancellation fee
  • We may cancel services due to weather or safety concerns without penalty
  • No-shows may be charged a service fee

Insurance and Liability

Our Insurance Coverage

Crystal Clear Window Cleaning maintains comprehensive liability insurance to protect both our company and our customers. Our insurance covers property damage and personal injury that may occur during the performance of our services.

Limitations of Liability

  • Our liability is limited to the direct cost of the service provided
  • We are not responsible for damage to items not properly removed or protected
  • Pre-existing damage or deterioration is not covered
  • We are not liable for damage due to structural defects or building movement

Damage Claims

Any damage claims must be reported within 24 hours of service completion. Claims will be evaluated on a case-by-case basis. We reserve the right to inspect any alleged damage before making repairs or providing compensation.

Website Terms

Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of Crystal Clear Window Cleaning and its licensors. The Service is protected by copyright, trademark, and other laws.

User Accounts

When you create an account with us, you must provide information that is accurate, complete, and current at all times. You are responsible for safeguarding the password and for all activities that occur under your account.

Prohibited Uses

  • You may not use the Service for any unlawful purpose or to solicit unlawful acts
  • You may not use the Service to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
  • You may not transmit any worms or viruses or any code of a destructive nature
  • You may not use the Service to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate

Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices.

Information Collection

We collect information you provide directly to us, such as when you create an account, contact us, or use our services. This may include name, email address, phone number, and property information.

Information Use

We use the information we collect to provide, maintain, and improve our services, process transactions, send you technical notices and support messages, and communicate with you about products, services, and events.

For more detailed information about our privacy practices, please see our Privacy Policy.

Warranty and Disclaimers

Service Warranty

We warrant that our services will be performed in a professional and workmanlike manner. If you are not satisfied with our service, please contact us within 24 hours and we will work to address your concerns.

Disclaimer of Warranties

The information on this website is provided on an "as is" basis. To the fullest extent permitted by law, Crystal Clear Window Cleaning excludes all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) which, but for this legal notice, might have effect in relation to this website.

Limitation of Liability

In no event shall Crystal Clear Window Cleaning, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.

Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

Effect of Termination

If you want to terminate your account, you may simply discontinue using the Service. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Governing Law

These Terms shall be interpreted and governed by the laws of the State of Vermont, United States, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Dispute Resolution

Any disputes arising from these Terms or from the services provided shall be resolved through binding arbitration in the State of Vermont, in accordance with the rules of the American Arbitration Association.

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.

Notification of Changes

What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

Contact Information

If you have any questions about these Terms of Service, please contact us:

Phone

(802) 257-5734

Email

rominahall@clearwinpw.com

Address

67 Governor Hunt Rd
Vernon, VT 05354-9765