Last updated: November 2024
At Crystal Clear Window Cleaning, we stand behind the quality of our work and are committed to ensuring your complete satisfaction with our window cleaning services. This Refund Policy outlines our procedures for handling service issues and refund requests.
We believe in transparent and fair practices, which is why we've created this comprehensive policy to help you understand your rights and our responsibilities regarding service quality and refunds.
Our team is trained to deliver professional, high-quality window cleaning services. We use professional-grade equipment, eco-friendly cleaning solutions, and proven techniques to ensure streak-free, crystal-clear results on every job.
If you are not satisfied with the quality of our service on the day of cleaning, we will immediately re-clean the problematic areas at no additional charge. This applies to:
Our technicians are trained to complete services to professional standards. However, if technical or logistical issues prevent complete service delivery (such as equipment failure, extreme weather conditions, or safety concerns), we will:
Full refunds may be granted in the following circumstances:
Partial refunds may be provided when:
Refunds are not available for:
Contact us within 24 hours of service completion to report any issues. You can reach us via:
We will schedule an assessment of the reported issues. Our team will review the service quality, identify any problems, and determine the appropriate resolution.
Based on our assessment, we will provide one of the following resolutions:
Refunds will be processed within 5-7 business days from approval. Credit card refunds may take an additional 3-5 business days to appear on your statement.
Refunds will be issued using the same payment method used for the original transaction:
Refunds to credit or debit cards typically process within 5-7 business days and may take 3-5 additional days to appear on your statement.
Cash refunds can be provided in person or via check sent to your address within 7-10 business days.
For check payments, refunds will be issued via check sent to your provided address within 10 business days.
Service credits can be applied to future window cleaning services and never expire.
Crystal Clear Window Cleaning maintains comprehensive liability insurance to protect our customers and our business. In the rare event of property damage during our service:
Property damage must be reported immediately during our service visit or within 24 hours. This allows us to:
Our insurance coverage applies to damages caused by our direct negligence. We are not responsible for:
We are confident in the quality of our work and stand behind every service we provide. Our satisfaction guarantee means that if you're not completely satisfied with our window cleaning service, we will work to make it right.
We continuously review our services and procedures to ensure we meet and exceed customer expectations. Your feedback helps us improve our processes and maintain our high standards.
If you have any questions about our refund policy or need to discuss a service issue, please don't hesitate to contact us:
(802) 257-5734
rominahall@clearwinpw.com
Within 24 hours